Case study
Hofparken makes guest arrivals even easier
Guests can find their door code directly in WhatsApp, Booking.com or Airbnb. Quick, clear and convenient.
31 January, 2025
AI in Guest Communication at Holiday Parks
The Future of Hospitality: AI in Holiday Parks
The hospitality industry is changing rapidly, and holiday parks face the challenge of providing guests with a fast, efficient and personalised experience. Manual guest communication takes considerable time and resources, while travellers' expectations continue to rise: they want instant answers, convenience and personalised service. How can AI help?
What is AI-driven guest communication?
AI-driven guest communication uses smart technology to optimise interactions between holiday parks and their guests. With the help of an advanced virtual assistant, holiday parks can send booking confirmations, respond to enquiries and offer additional services fully automatically and at just the right time. This saves time, reduces the workload and increases guest satisfaction.
- Automatic booking confirmations and reminders via WhatsApp and email.
- Real-time answers to frequently asked questions about check-in times, parking facilities and park rules.
- Automatic language detection: messages are sent in the guest's preferred language.
- Additional services and upselling opportunities, such as booking breakfast or arranging a late check-out, without manual intervention.
Benefits
Guest communication, made smarter
No more lengthy emails! Combine AI-powered guest communication with clear video instructions, so guests can quickly and easily find the information they need. Watch this example video to see how it works!Runnr: The Smart AI Solution for Guest Communication
Alongside Booking Experts, Runnr plays a vital role in the automation of guest communication. Runnr is an advanced AI-driven platform developed specifically for the hospitality sector. It helps holiday parks by taking over repetitive tasks whilst simultaneously enhancing the guest experience.
With Runnr, holiday parks can:
Send automatic guest messages
Through various channels such as WhatsApp and email.
Answer frequently asked questions straight away
Without the involvement of a member of staff.
Automating upselling
This makes it easy for guests to book additional services.
Apply personalisation
By tailoring messages to the guest’s preferences and language.
One smart inbox
WhatsApp, Booking.com, Airbnb and others, all clearly combined in one place.
“Together with Meer Leisure, we are ensuring that the leisure sector is ready for the future of digital guest communication.”
Michiel de Vor
CEO of Runnr.ai
CEO of Runnr.ai
"At Runnr.ai, we believe that guest communication can be better, smarter and more efficient. We help hotels, holiday parks and campsites to automate common enquiries, repetitive tasks and upsells – so that teams experience less pressure and guests enjoy a seamless experience.
Our impact is clear: in the leisure sector, we see that over 75 per cent of guests actively use WhatsApp messages, and we are already automating over 90 per cent of all enquiries and requests we process. This means more satisfied guests, greater efficiency and increased revenue. Together with Meer Leisure, we’re ensuring that the leisure sector is ready for the future of digital guest communication."
Michiel de Vor
CEO of Runnr.ai
CEO of Runnr.ai
These holiday parks of the future have already gone before you:
Want to experience how AI makes guest communication easier?
Make a test booking on our demo website and see how AI-powered guest communication works:
Make a free test bookingYour partner in AI integration
Want to improve your guest communication and save time? Meer Leisure can help you get started with AI.
Contact us
Meer Leisure is a proud partner of
