💚 Loyalty Studio
Automatically reward loyal guests with a personal touch.
The Loyalty Studio recognises returning guests and identifies important stay milestones. This means you know exactly when a guest is returning for the 2nd, 5th, 10th or even 20th time. The studio can automatically add guest labels, apply reservation labels and create tasks for your team. This allows you to give loyal guests that little bit of extra attention that helps build an even stronger guest relationship.
Loyal guests are worth their weight in gold. They book more often, already know your park and are more likely to recommend you to others. Yet in day-to-day operations, these guests can easily get lost among all the other reservations.
With Loyalty Studio, you make sure important guests never go unnoticed. Automate your VIP process, surprise returning guests and build guest loyalty in a structured way.
How does it work?
The Loyalty Studio checks all incoming bookings within the set scanning window on a daily basis.
For each guest, the system checks how many previous, non-cancelled bookings are linked to that guest’s contact details.
When a guest reaches a set visit milestone exactly, this is automatically flagged.
Automatically create tasks for the relevant department when a guest reaches a visit milestone.
For each milestone, you can have labels added automatically: a guest label to the contact, a booking label to the stay, or both at the same time.
- Daily checking of bookings
- Counting visits
- Recognising milestones
- The right task for every department
- Add labels
Benefits of the Loyalty Studio:
More attention for returning guests
With Loyalty Studio, you automatically recognise your most valuable guests and make sure they receive the attention they deserve. From a simple VIP label to a fully automated surprise flow: you decide how far you want to take it.
What can you do with it?
Turn returning guests into VIPs
Every reservation can automatically be enriched with the guest's number of stays. Instantly recognise when someone is returning for the 5th, 10th or 25th time and give loyal guests extra attention.
Surprise loyal guests
Automatically create a task so that a gift, card or other surprise can be prepared in advance.
Keep different departments informed
Automatically coordinate reception, housekeeping and food & beverage around important guest milestones.
Work with segments
Create specific actions for holiday homes, glamping accommodation, pitches or other segments.
Recognise loyalty. And reward it straight away.
Loyalty Studio and Giftcard Studio work seamlessly together. One recognises when a guest reaches an important milestone, while the other turns that moment into a fully fledged Booking Experts gift voucher.
Loyalty Studio recognises the moment
For example, a guest reaches their 5th, 10th or 20th stay. Loyalty Studio automatically recognises this milestone and determines which action should follow.
Giftcard Studio creates the actual voucher
The reward is created as a fully fledged voucher in Booking Experts and uses the same branding and setup already configured for Giftcard Studio.
Curious how Loyalty Studio works at your holiday park?
Request a free trial account and experience Loyalty Studio for the first 30 days with no obligation, discovering how it helps create more personal guest moments.
